AccessibilityStatement
Our commitment to making jdmmotorsnc.com accessible, usable, and welcoming to every visitor — including those with disabilities.
Our Pledge
Accessibility Overview
What We Aim For
Accessibility Standards We Target
We design and maintain jdmmotorsnc.com with the goal of meeting the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines define four core principles of accessible web design, listed below. We also stay aware of obligations under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, as they apply to commercial online properties.
Perceivable
All information and interface components must be presented in ways that users can perceive through at least one of their senses. This covers text alternatives for images, captions for media, and content that adapts to different presentations without losing meaning.
WCAG Principle 1Operable
All interface components and navigation must be operable by users who rely on a keyboard, switch access, or other assistive input devices. No feature on the site should require an interaction that a user cannot physically perform.
WCAG Principle 2Understandable
The information on our website and the operation of our interface must be understandable. Text should be readable and predictable. Instructions must not rely solely on sensory characteristics. Error messages must be clear and actionable.
WCAG Principle 3Robust
Content must be robust enough to be interpreted reliably by a wide variety of user agents, including current and future assistive technologies such as screen readers, magnifiers, and voice control software.
WCAG Principle 4What We Have Done
Measures We Have Taken
Accessibility is an active, ongoing process at JDM State Motors of NC — not a checkbox we ticked once. Below are the concrete steps we have taken to improve the experience for users with disabilities on our website.
Semantic HTML Structure
Our pages use proper semantic HTML5 elements — including headings in logical order, landmark regions (header, main, nav, footer), and descriptive list structures — so screen readers and assistive technologies can accurately parse and present page content to users.
Descriptive Alt Text for Images
All product images, informational images, and UI graphics on our website include descriptive alternative text (alt attributes) that communicate the purpose or content of the image to users who cannot see it, including screen reader users and those who have images turned off.
Keyboard Navigation Support
Our website is navigable without a mouse. Users can tab through all interactive elements — including navigation links, product listings, buttons, and form fields — in a logical and consistent order. Visible focus indicators are maintained so keyboard users can always identify where they are on the page.
Color Contrast Compliance
Text and interactive element colors on jdmmotorsnc.com are selected to meet or exceed WCAG 2.1 Level AA contrast ratio requirements (a minimum of 4.5:1 for normal text and 3:1 for large text). Our red-on-black and dark-text-on-light-background color scheme is specifically designed for high legibility.
Form Accessibility
All forms on our website — including the checkout form, contact form, and the accessibility feedback form on this page — include clearly associated labels for every input field, descriptive error messages when validation fails, and ARIA attributes where needed to communicate field state to assistive technologies.
Mobile & Responsive Design
Our website is fully responsive across all screen sizes from mobile phones to desktop displays. Touch targets for buttons and links meet minimum size requirements. Content reflows properly at all zoom levels up to 400% without requiring horizontal scrolling, supporting users with low vision who use magnification.
Skip Navigation Link
A "Skip to Main Content" link is available at the top of every page for keyboard and screen reader users. This allows users who navigate by keyboard or assistive technology to bypass repeated navigation menus and jump directly to the primary content area, significantly reducing the effort required to reach relevant page content.
Page Language Declaration
Every page on our website includes a proper HTML lang attribute set to "en" (English), allowing screen readers and translation tools to correctly identify and process the language of the content. This is a critical baseline requirement for users of screen readers such as JAWS, NVDA, and VoiceOver.
Shopify Platform Accessibility
Our store is hosted on Shopify, a platform that is built with accessibility as a core consideration. Shopify's checkout process, cart, and account pages are maintained by Shopify's engineering team, which actively works toward WCAG 2.1 AA compliance. We benefit from and rely on these platform-level accessibility improvements.
Site-Specific Details
Accessibility Features on Our Site
Product Listings & Images
- ✓ Every product listing on jdmmotorsnc.com includes a descriptive page title, clear product name, and structured product description written in plain English that screen readers can process in full.
- ✓ Product images include alt text that identifies the item — for example, "Used JDM Honda K20A engine assembly, low-mileage, direct import" — so users relying on screen readers understand what is being sold.
- ✓ Pricing is displayed in plain U.S. Dollar text format, not embedded within images, so it is readable by all assistive technologies.
- ✓ Product condition (used, as-is), mileage where documented, and compatibility notes are written in accessible plain text within each listing.
Checkout & Cart
- ✓ Our Shopify checkout is fully keyboard-navigable. All form fields — including name, shipping address, and payment information fields — have associated labels and support screen reader announcement of validation errors.
- ✓ The cart page presents a clear, table-structured layout that lists item name, quantity, and price in accessible HTML, readable by screen readers.
- ✓ Checkout confirmation pages clearly display all order details and are coded in accessible HTML to support screen reader users completing a purchase independently.
- ✓ Order confirmation and shipping notification emails are sent in plain text and HTML formats compatible with most email clients and screen readers.
Navigation & Search
- ✓ The site's primary navigation menu is keyboard accessible. All links are reachable by Tab key in a logical order, and dropdown menus can be opened and closed using keyboard controls.
- ✓ The site search functionality is accessible by keyboard and screen reader. Search results are announced to screen readers and displayed in a list format with labeled links to each matching product.
- ✓ Breadcrumb navigation on collection and product pages is coded with proper ARIA labels, helping screen reader users understand their current location within the site's structure.
- ✓ All navigation links use descriptive text. We do not use link text such as "click here" or "read more" without surrounding context that makes the destination clear.
Policy & Informational Pages
- ✓ All of our policy pages — including Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, and all others — are written in plain HTML text, fully accessible to screen readers.
- ✓ Heading levels (H1 through H3) are used consistently and in hierarchical order throughout policy pages to provide an accessible document outline that screen reader users can navigate.
- ✓ Links within policy pages are descriptively labeled so screen reader users browsing the link list understand where each link leads.
- ✓ Contact information — including our phone number and email address — is always presented as clickable, tappable links formatted for screen reader readability.
Order Tracking
- ✓ Our order tracking page, powered by ParcelPanel and accessible at jdmmotorsnc.com/apps/parcelpanel, allows customers to track shipments by entering an order number or tracking number.
- ✓ The tracking form includes labeled input fields and accessible status output so screen reader users can check their shipment progress independently.
- ✓ If you experience any difficulty using the order tracking tool, you may contact us directly by phone at +1 (919) 803-0095 or email at jdmstatemotorsofnc@gmail.com and our team will look up your shipment status for you.
Privacy & Data Rights
- ✓ Our Privacy Policy and Cookie Policy are written in plain language and accessible HTML format, with no information embedded in images or PDFs that would be unavailable to screen reader users.
- ✓ California residents and other eligible users can submit a Do Not Sell or Share My Personal Information request through an accessible web page. If the online form is not accessible to you, you may submit this request by email or phone using the contact details on this page.
- ✓ Our cookie consent notice (where applicable) can be dismissed or managed using keyboard navigation.
Transparency
Known Limitations
We believe transparency is essential. The table below documents accessibility limitations that we are currently aware of on jdmmotorsnc.com. We are actively working to resolve these issues. If you encounter a barrier that is not listed here, please use our feedback form below — we investigate every report.
| Area | Description of Limitation | Impact | Status |
|---|---|---|---|
| Live Chat Widget | The live chat tool available on our site during business hours may have limited keyboard navigability within the chat window for some screen reader and keyboard-only users. This is a third-party widget. | Users relying on keyboard-only navigation may find it difficult to type within the chat window. Alternative: call or email us. | Monitoring / Vendor Reported |
| Embedded Google Map | The Google Maps iframe embedded on our contact and accessibility pages provides limited screen reader feedback beyond the map frame label. Google Maps has its own accessibility limitations for some assistive technologies. | Screen reader users may not be able to fully interact with the map. Our full address is always available in plain text: 1334 Bobbitt Dr., Garner, NC 27529. | Third-Party — Noted |
| Older Product Images | A small number of earlier product images uploaded before our accessibility review may have incomplete or generic alt text (e.g., "product-image-1.jpg") rather than a descriptive label. | Screen reader users may not receive a meaningful description for some older product images. | In Progress — Ongoing Review |
| ParcelPanel Tracking App | The ParcelPanel order tracking application is a third-party Shopify app. Its full WCAG 2.1 AA compliance status is determined by the app developer, and we cannot guarantee complete compliance for all assistive technologies. | Some users may experience limited accessibility within the tracking interface. Contact us directly and we will check your order status manually. | Third-Party — Noted |
| Video Content | If and when video content is added to our website, closed captions and transcripts will be required. No video content is currently published on jdmmotorsnc.com. | No current impact. We are aware of this obligation for future content. | Not Applicable Currently |
What to Do If You Encounter a Barrier
If any page, feature, or content on jdmmotorsnc.com is inaccessible to you, please do not hesitate to contact us. We will work to either fix the accessibility issue directly or provide you with the information or assistance you need through an accessible alternative method — such as by email, phone, or live chat during business hours. We aim to respond to all accessibility reports within 2 business days.
You can reach us at jdmstatemotorsofnc@gmail.com, by phone at +1 (919) 803-0095, or by using the feedback form further down on this page.
Compatibility
Assistive Technology Compatibility
Our website is designed to be compatible with the following categories of assistive technologies. We test periodically using common screen readers and keyboard-navigation methods. If you use a technology not listed below and experience problems, please let us know.
Screen Readers
Our site is tested for compatibility with JAWS (Windows), NVDA (Windows), VoiceOver (macOS and iOS), and TalkBack (Android). ARIA landmark roles, labels, and live regions are implemented to support accurate screen reader announcements.
Desktop & MobileKeyboard Navigation
Every interactive element on the site — links, buttons, form fields, dropdown menus, and modal dialogs — is reachable and operable using only a keyboard. Focus order follows the visual layout and is never lost or trapped.
Full Keyboard SupportVoice Control Software
Our website works with voice control tools including Dragon NaturallySpeaking, Windows Speech Recognition, and Apple Voice Control. All interactive elements use visible text labels or descriptive ARIA labels that voice control software can use to target and activate elements by name.
Voice Command SupportScreen Magnifiers
All content on our website reflows gracefully when zoomed to 400% in a browser without requiring horizontal scrolling. We do not use fixed-size containers that clip content at higher zoom levels, ensuring users who rely on magnification can read all text and interact with all features.
Up to 400% ZoomRecommended browser and assistive technology combinations: For the best experience, we recommend using NVDA with Google Chrome on Windows, JAWS with Google Chrome or Microsoft Edge on Windows, or VoiceOver with Safari on macOS or iOS. These combinations are most widely tested against our Shopify platform. If you use a different combination and encounter an issue, please report it using our feedback form.
External Tools
Third-Party Content
Our website incorporates several third-party tools, services, and embedded content. While we make every effort to select accessible third-party services and to advocate for accessibility improvements with our vendors, we cannot directly control the code or accessibility of external platforms. The following third-party components are present on our site:
Shopify Platform
- ✓ Our entire store, including the cart, checkout, account, and collection pages, is built on and hosted by Shopify. Shopify actively works toward WCAG 2.1 AA compliance and publishes its own accessibility information.
- ✓ We use a Shopify theme that has been configured for accessibility. Shopify's core checkout experience has been reviewed and tested by Shopify's accessibility team.
- ✓ If you encounter an accessibility barrier during checkout specifically, please notify us and we will escalate the issue to Shopify where appropriate.
Google Maps Embed
- ✓ Our contact and location sections include an embedded Google Maps iframe showing our business address at 1334 Bobbitt Dr., Garner, NC 27529. The iframe includes a descriptive title for screen reader users.
- ✓ Google Maps has limited accessibility for screen reader users. Our full physical address is always displayed in plain text adjacent to the map as an accessible alternative.
- ✓ Users can also open Google Maps directly in a new tab for improved interaction through that platform's own interface.
Live Chat Widget
- ✓ We offer a live chat feature on our website during business hours (Monday–Friday 9:00 AM–6:00 PM ET, Saturday 9:00 AM–3:00 PM ET) as a convenient support channel.
- ✓ The chat widget is a third-party tool and may not be fully accessible to all keyboard or screen reader users. If you cannot use the live chat tool, please contact us at +1 (919) 803-0095 or jdmstatemotorsofnc@gmail.com for equal-access support.
ParcelPanel Order Tracking
- ✓ Order tracking is available through ParcelPanel at jdmmotorsnc.com/apps/parcelpanel. This is a third-party application developed and maintained by ParcelPanel's engineering team.
- ✓ If the tracking interface is not accessible to you, please contact us directly with your order number and we will provide your tracking information through an accessible format via email or phone.
Legal Rights by State
State-Specific Legal Rights
Digital accessibility is governed by a combination of federal law and individual state statutes in the United States. JDM State Motors of NC LLC ships products to all 50 U.S. states and is committed to the accessibility rights of customers in every state. Below is a summary of the key legal frameworks that inform our accessibility obligations and your rights as a customer.
Federal Law — Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA), enacted in 1990, prohibits discrimination against individuals with disabilities in all areas of public life. The U.S. Department of Justice (DOJ) has affirmed that websites of businesses open to the public constitute "places of public accommodation" under Title III of the ADA. The DOJ published updated rules in 2024 establishing that WCAG 2.1 Level AA is the technical standard for web accessibility compliance under the ADA. JDM State Motors of NC LLC targets this standard as part of our ADA compliance effort.
If you believe you have been denied equal access to our website due to a disability, you have the right to file a complaint with the DOJ Civil Rights Division. We encourage you to contact us first so we can address the issue directly and promptly.
Section 508 — Rehabilitation Act
Section 508 of the Rehabilitation Act applies directly to federal agencies and their contractors. As a private commercial retailer, JDM State Motors of NC is not directly subject to Section 508. However, we are aware of and voluntarily align our accessibility practices with the Section 508 standards, which incorporate WCAG 2.0 Level AA as their technical baseline, because doing so benefits all of our customers and reflects our core values.
California — Unruh Civil Rights Act & CCPA
Unruh Civil Rights Act (California Civil Code Section 51): California's Unruh Civil Rights Act extends civil rights protections to all persons in California, including persons with disabilities. Courts in California have applied the Unruh Act to websites, holding that inaccessible websites constitute discrimination against users with disabilities. California residents have the right to full and equal access to our website under this law.
California Consumer Privacy Act (CCPA) / CPRA: California residents also have specific rights under the CCPA and CPRA, including the right to know what personal data we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. Our Privacy Policy and Do Not Sell or Share My Personal Information page describe how to exercise these rights. If the online process is not accessible to you, you may exercise your CCPA rights by contacting us at jdmstatemotorsofnc@gmail.com or +1 (919) 803-0095.
New York — New York State Human Rights Law
The New York State Human Rights Law (Executive Law Section 296) prohibits disability-based discrimination by places of public accommodation. New York courts have extended this to cover websites. New York City residents may have additional protections under the New York City Human Rights Law (NYCHRL), which is one of the broadest anti-discrimination laws in the United States and has been applied to commercial websites. If you are a New York resident experiencing accessibility barriers on our site, you may contact us to request an accommodation.
Texas — Texas Accessibility Standards
Texas has its own accessibility standards (the Texas Accessibility Standards, or TAS) that govern state-funded facilities and programs. For private commercial websites such as ours, the primary governing federal framework is the ADA. Texas residents who experience accessibility barriers on our site have the right to contact us for an accommodation and, if necessary, to pursue remedies under the ADA in federal court.
Florida — Florida Civil Rights Act
The Florida Civil Rights Act prohibits discrimination based on disability in places of public accommodation. Florida courts follow ADA interpretations regarding websites. Florida residents who experience inaccessibility on our site may contact us directly to request support or information through an alternative accessible format.
All 50 U.S. States — Equal Access Commitment
Regardless of which U.S. state you are located in, JDM State Motors of NC LLC is committed to providing equal access to our website and equal service to all customers. If you experience any accessibility barrier that prevents you from browsing our products, completing a purchase, or accessing your order information, we will provide you with equivalent assistance through an accessible alternative channel — by phone, email, or live chat.
Other states with notable disability civil rights frameworks that may apply to commercial websites include (but are not limited to): Illinois (Illinois Human Rights Act), Massachusetts (Massachusetts General Laws Chapter 272 Section 98), Washington (Washington Law Against Discrimination), Colorado (Colorado Anti-Discrimination Act), Minnesota (Minnesota Human Rights Act), New Jersey (New Jersey Law Against Discrimination), and Hawaii (Hawaii Civil Rights Commission). In all cases, our policy is to proactively address and correct accessibility barriers upon being made aware of them.
Our Process
How We Handle Accessibility Reports
When you report an accessibility barrier to JDM State Motors of NC, we follow a structured process to respond and resolve the issue as quickly as possible.
We receive your accessibility report via our feedback form, email, or phone. Your report is logged immediately.
We send an acknowledgment within 2 business days confirming we have received your report and are investigating.
We review the reported barrier, reproduce the issue using the assistive technology or method described, and determine a resolution path.
If the fix requires development time, we immediately provide you with an accessible alternative way to get the information or complete the task.
We implement the fix and update this statement's Known Limitations table when the issue is resolved. You are notified when the fix is live.
Get Help
Report an Accessibility Issue
If any part of our website is inaccessible to you, please use the form below to let us know. You may also contact us by email at jdmstatemotorsofnc@gmail.com or by phone at +1 (919) 803-0095. We will respond within 2 business days and will make every effort to provide you with the support or alternative access you need.
Reach Us Directly
Contact & Location
JDM State Motors of NC LLC
1334 Bobbitt Dr., Garner, NC 27529
EIN: 93-4377095 · Registered in North Carolina
Full Contact Page →
Important Disclosures
This Accessibility Statement applies exclusively to the website jdmmotorsnc.com, operated by JDM State Motors of NC LLC, a North Carolina limited liability company (EIN: 93-4377095), located at 1334 Bobbitt Dr., Garner, North Carolina 27529. It does not apply to third-party websites linked from our site, including Google Maps, Shopify's core platform infrastructure, or the ParcelPanel tracking service.
We do not represent or warrant that our website is fully WCAG 2.1 AA compliant in all respects at all times, as our store is a living site subject to ongoing updates. We do represent that accessibility is a genuine and active priority for our business, and that we respond to every accessibility report submitted to us. This statement will be updated as we make improvements or as new information about our site's accessibility becomes available.
All automotive parts sold by JDM State Motors of NC LLC are used automotive components in used condition unless explicitly stated as new in the product listing. Products are imported from Japan and sold as-is, with conditions and mileage disclosed in each listing. See our Legal Notice, Disclaimer, and Terms of Service for complete legal terms.